Human Touch Dealer Warranties

Dealer Demonstration & Floor Model Warrant

NOTE: This information pertains only to the retailer/dealer's warranty and service guidelines for chairs used for demonstration purposes. Consumers should refer to the standard warranty information to determine the appropriate coverage for their chair.

Warranty COVERAGE and EXCLUSIONS -Human Touch® products are backed by limited warranties against defects in materials and workmanship. For the Consumer to receive Floor Model warranty coverage, the Dealer must sell the Floor Model to a consumer within six months from placement on the floor, and the chair must be functioning and free of damage. Lifestyle Products used as Floor Model /Demonstration units are not covered under Human Touch's warranty. Warranty COVERAGE Period - The Warranty Coverage Clock starts when the dealer places their chair on the Showroom Floor. Customer Returns - Consumer returns their chair to a Dealer. If the dealer chooses to credit or exchange the chair for the consumer, Human Touch will honor the remaining coverage on the original consumer warranty. The warranty period starts on the initial consumer purchase date. A copy of this invoice will be required as proof of purchase.

• Factory Service - Human Touch will arrange for pick up of the chair for repair at its facility. Shipping both directions, parts and labor costs are covered.
• Parts - All parts deemed necessary to resolve the service issue by Human Touch's Customer Support will be shipped at no charge.
• Structure - (Metal Frame) The dealer is responsible for returning the product to Human Touch. Return shipping, parts and labor costs are covered by Human Touch.

Demonstration Model Warranty Limitations and Exclusions:

• Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does note include any accessories or enhancements.
• Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.
• Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.
• Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.
• Shipping and freight coverage under this warranty requires scheduling by Human Touch and only includes "curb-side" pickup/delivery. It does not include any duties, taxes, brokerage, or other import/export fees. "In-Home" pickup/delivery is available at an extra charge.
• For returns, the retailer/dealer is responsible for packing the product in the original box or in approved packaging that is available for sale from Human Touch. Products received without a valid RMA number or one clearly marked on the box will be refused.
• Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.
• Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement.
• Human Touch may subcontract the performance of its obligations under the warranty to a third part, but shall not be relieved of its obligations thereby.
• For chairs determined to be "floor demonstration models", Human Touch assumes no liability or obligations other than those expressly related to the standard warranty terms for "floor demonstration models". All other liability or obligation remains with the retailer/dealer.
• Human Touch encourages retailers/dealers to limit the length of time that they maintain a demonstration model for use by consumers. It is recommended that retailers/dealers remove demonstration models from their sales floors within six (6) months of placement.