Human Touch Massage Chair FAQ (Frequently Asked Questions)

Our Company

How long has Human Touch been around?

For nearly 30 years, Human Touch, the #1 supplier of massage chairs in the United States, has been making people feel better™ by developing state-of-the-art massage chairs and other health products.

Why are Human Touch massage chairs better than the rest?

Years of research, design and testing by Human Touch’s international team of product developers and engineers has resulted in the development of numerous award-winning patented massage technologies. Human Touch is synonymous with quality, reliability and style, and known for our integration of advanced technology that exceeds the expectations of even the most discriminating consumers. And much like professional massage therapists, our chairs adjust to users’ specific body types, sensitivities and needs to deliver comfort and relief to the areas of the body that need it most.

Health & Wellness

How does frequent massage from high-end massage chairs relieve sore muscles?

Human Touch massage chairs relax and soften injured and overused muscles, reduce spasms and cramping, increase joint flexibility, help prepare the body for workouts and reduce recovery time. Regular massage also improves blood flow to oxygen-starved back muscles and prompts the body to release endorphins – the body’s natural painkiller.

What additional health benefits do Human Touch massage chairs deliver?

Massage can lower blood pressure, increase circulation, improve and expedite recovery from injury, improve sleep and enhance concentration. Regular massage also stimulates the lymph system – the body’s natural defense against toxic invaders – to help avoid sickness and promote an overall sense of wellbeing.

Can massage help alleviate chronic pain?

Regular massage from high-end massage chairs is an integral part of many physical rehabilitation programs and chiropractic treatment plans. It has proven to be beneficial for many chronic conditions, including low back pain, arthritis, bursitis and sciatica.

What can massage do for my energy levels?

Regular massage relieves stress and contributes to deeper, more restorative sleep, helping improve physical and mental wellness and reduce fatigue.

Does massage relieve stress?

Short- and long-term stress triggers changes in the body increasing the likelihood of getting sick, raising the risk of serious conditions like high blood pressure and heart disease, and can make problems we already have worse. In fact, some experts believe stress-related tension accounts for 80-90 percent of diseases. Regular massage in high-end massage chairs puts the mind and body at ease by easing sore muscles, relieving stress and prompting the body to release endorphins, which relieve tension and improve mood.

How do Human Touch massage chairs deliver such human-feeling massages?

Human Touch massage chairs are heralded by medical professionals and users for their ability to emulate the hands and techniques used by professionally trained massage therapists. Our chairs are recognized and recommended by the World Federation of Chiropractic as a valid supplement to back-care therapies for the relief of muscular aches, pains and soreness.


Why don’t Human Touch massage chairs look like “massage chairs?”

We are committed to making massage chairs look as good as they make you feel. Our renowned Design Council comprised of professional designers are committed to integrating today’s styles into Human massage chairs and products. We incorporate many luxurious, top-grade, natural materials including fine leather and a wide breadth of color choices. As such, Human Touch massage chairs are repeatedly recognized for their design sensibilities by industry media and associations.

Is there a Human Touch chair that fits my specific style?

Chances are there are several. Human Touch offers the broadest line of massage chairs available, each with its own distinct design and style, designed to fit into today’s traditional and contemporary living spaces. So whether you’re into sleek and modern or classic and cozy, we’ve got a chair for you.

Peace of Mind

How can I be sure I’m buying the best?

The Human Touch brand is synonymous with quality, reliability, style and integration of advanced technology that exceeds the expectations of even the most discriminating consumers. And we stand behind all our products with robust consumer and dealer warranties, and our secure online ordering and privacy policy means your personal information remains personal.

What’s your return policy?

If for any reason you are less than completely satisfied with your Human Touch purchase, just return it to us within 14 days of receipt, in the original packaging in "like-new" condition, and we will exchange it, or refund the price that was paid, less a 15% restocking fee.

Can I contact you with questions?

Human Touch’s customer service support center is able to provide detailed assistance to any customer having difficulty setting up their chair.  Call (800) 355-2762 6:00AM and 5:00PM PST, Monday-Friday, or email us at anytime to connect with a Human Touch Customer Service Representative.

I have a heart pacemaker. Will I have any issues enjoying a Human Touch chair?

There are no known instances in which Human Touch massage chairs have interfered with medical devices such as a pacemaker. The chairs are designed and constructed according to the same standards adhered to by makers of other common household appliances such as refrigerators, TV's, dishwashers, washing machines and dryers, food mixers, etc. Of course, as with any medical device or condition, it is always best to err on the side of caution by consult with your doctor and/or medical device manufacturer prior to enjoying the benefits of any Human Touch massage products.

Aren’t massage chairs expensive?

Human Touch has a wide range of chairs and products at nearly every price point so you’re sure to find one that fits your needs and décor. But keep in mind, it is true that you get what you pay for. And when you purchase a Human Touch massage chair, you get what many consider the best chair, best results and best customer support in the business.

Can I rely on my Human Touch massage chair to work properly for years to come?

Human Touch uses only the finest materials and the highest-quality internal mechanics in the construction of our massage chairs. And if anything goes wrong, we’ve got your back with some of the best guarantees and knowledgeable support experts around.

Will I have any trouble setting up or moving my chair?

Human Touch’s customer service support center is able to provide detailed assistance to any customer having difficulty setting up or disassembling a chair. Some models even have rear wheels, which make it easy to move your chair around your home. And if you order on, you can select our White Glove Delivery option and we’ll ship, unpack, assemble and position your chair wherever you want so you can start enjoying it immediately.

I have pets and children. Is it safe to get a massage chair?

Human Touch’s team of engineers has gone to great lengths to make sure all our chairs are safe for use in any household environment. We’ve built in numerous safety features such as child safety locks and shields that block access to potentially dangerous parts and retractable components. However, as with any household appliance, massage chairs should be used in accordance with safe operating instructions.