The Perfect Chair® Recall Information
Human Touch and the Consumer Product Safety Commission ("CPSC") are cooperating in an effort to upgrade the screw drive enclosures on certain power recline Perfect Chairs. A copy of the official Alert is located here.
Over the last eight years, Human Touch has sold over ten thousand power recline Perfect Chairs to our satisfied customers. We have been informed of no injuries by our customers, or their families, resulting from the screw drive. However, we are aware that several valued family pets have crawled under a chair while the chair was being reclined (an approximately 10 second time period), and their fur has become entangled in the screw drive. To ensure that our chairs are safe for all members of our customers' households, including their pets, we brought this matter to the CPSC 's attention and agreed to undertake a "fast track recall" involving the distribution of an upgrade enclosure for the screw drive. The CPSC staff has made a preliminary determination that our product poses a substantial product hazard. As part of our commitment to the absolute safety of our products, and with the cooperation of the CPSC staff, we are participating in this quick and efficient recall process.
If you own a power recline Perfect Chair, we ask that you take a moment to review the Recall Alert to determine if your chair is included in the recall. The Recall Alert has photographs to help you in this regard. If the screw is visible and not fully enclosed (that is, if you can see any of its threads), then your chair is probably included.
If your chair is included, then please contact (800) 355-2762 Monday through Friday 6:00 AM to 5:00 PM PST or email us at email@example.com to request that a free screw enclosure kit be shipped to you. You can also order the PC recline screw cover kit directly here. In addition, you can contact the retail store from which you purchased your chair, and they can assist you in obtaining your free kit. The kit comes with instructions, and should take less than 10 minutes to install.
If you have any questions about whether your chair is included, or how to install the kit, please contact (800) 355-2762 Monday through Friday 6:00 AM to 5:00 PM PST or email us at firstname.lastname@example.org for assistance.
How to Determine Whether Your Electric Perfect Chair Requires a Protective Drive Screw Cover.
WARNING: This protective cover is important to ensure the safety of children and pets, as they may become entangled in the drive screw if they are underneath the chair when it is reclining/inclining.
- Use the recline lever to raise the chair to a full upright position.
- Locate the drive screw underneath the chair, then determine which version (A, B, C or D) is installed.
If you have Version A or Version B drive screw, please contact your dealer to request a free protective drive screw cover.
If you have Version C or Version D drive screw, your chair DOES NOT need a protective cover.