Insights from Human Touch team into our products, technology, and the Human Touch culture

Touching Testimonial: How The Novo Helped Me Avoid Surgery and Enjoy My Life Again

Words cannot express my gratitude towards the Novo Massage Chair, but I will try my best to tell my brief story which I have never expressed to anyone in complete details.

I just turned 27 last week and have lived a very active life style. I grew up working in construction, racing motocross, working out etc. I was blessed at the age of 19 to meet my soulmate who I have 2 beautiful young children with. I started my own company and was living the picture perfect life up until when I started experiencing back pain. I kept powering through them thinking they would eventually pass. 

After 6 months of continuing to decline I elected to see a chiropractor. After a few X-rays their opinion was there was a fracture or defect in my L5-S1 that I was born with.  After some MRIs and meeting with a neurosurgeon I was diagnosed with Spondylolisthesis, and was told that I was limited by my pain and would eventually need a spinal fusion, but was last resort due to my age.

I continued to work through the pain with the hopes one day it would start to subside. I downplayed how I felt to doctors (which was not a good idea) but at I time I thought I did not have a choice as I had an obligation to my employees, current customers and to provide for my family. I continued to do less physically but things continued to decline and I will never forget the day when things hit rock bottom.

I walked up a single flight of stairs twice to check on one of my jobs, and was in so much pain. That night my 2 year old son was crying for me to pick him up, which I could not physically do for the first time because of the pain. Listening to my wife try to explain to a 2 year that I could not pick him up absolutely crushed me, and I ended up going to the hospital in excruciating pain. I was discharged with pain meds and received an expedited appointment to see my neurosurgeon.

I met with my neurosurgeon with the hopes of immediately getting surgery but was informed to do more PT and start pain management, which I was not happy with at all as I felt I had exhausted all my options. I started dieting, having specialized physical therapy, and taking pain management all at once. I started to slowly feel better and would get massaged on my worst days, but then started getting them once a week as I realized they were helping. I realized the days after my weekly massage I felt the best and wish I could get more massages, but mentally could not bring myself to spend more on them as they were only temporary relief.

One day I was walking through Costco and noticed the massage chairs but elected just to walk by. Curiosity got the best of me and I ended up checking out Human Touch’s website. The stretch feature is what really got me wondering if it worked. I tried zero gravity massage chairs in the past at Brookstone, but never heard of one that could do a spinal stretch. I waited until the last day of the sale to take a look but had no intentions of purchasing one. I sat in the chair and 2 minutes into the massage the airbags squeezed my legs and stretched my spine while the rollers ran down and I was blown away. I stopped the massage a minute later and purchased one.

Although I have been very fortunate I am nowhere near a millionaire so I did not take the purchase of the chair lightly. Human Touch generously expedited the chair to me after I explained that I had purchased it for medical issues, and since then my quality of life has greatly improved. The chair has helped me recover faster and get the blood pumping in muscles on the tough days.

I started feeling better and better each week, and thought my recovery was the typical story until I met with my neurosurgeon for a follow up 2 months after my last appointment. The look of shock on his face about not experiencing pain and feeling great made me realize and his exact words of "you were very rough 2 months ago and whatever you are doing continue to do because it is working. You still have back problems so keep that in mind, but if you have no pain then you have no reason to see me.” 

I find myself sitting on the chair answering emails on my laptop due to the comfort and I feel as I am the most relaxed and focused. Words cannot express how thankful I am to everyone at Human Touch. Your product has helped me get through one of the most challenging times in my life. I have enclosed a photo of myself using the chair, playing with my son, so others can see this is a real story. I am able to now enjoy doing things with my family that pain prevented me from doing before.


Robert O'Neil

Cape Coral, FL

2020-02-27 19:20:50
Labels: Touching Testimonials, Ascent Series, back pain, Massage Chairs, stress relief, Therapy, Zero-Gravity, Customer Stories