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Staying Ahead of Possible Issues
Advisory Notice on the Human Touch® Perfect Chair® PC-610 Omni-Motion Classic
Since the launch of the new Perfect Chair PC-610 Omni-Motion Classic in September 2015, we have received some reports regarding an issue that requires your attention:
Joystick control “sticking” and not automatically returning to the center position from the recline, incline or foot rest down position. Should this occur, this will cause the chair to sustain motion when unintended requiring the user to force the joystick position back to the center.
If you have purchased a Perfect Chair PC-610 with a serial number between B613315034 to B614215154, please contact our Customer Experience team:
Monday through Thursday, 7:00 am – 4:30 pm PT,
and Friday 7:00 am - 3:30 pm PT
The replacement of the joystick controller will require a technician. It’s very important that all affected controllers are replaced. Our Customer Experience Team will be happy to assist you to make this product update as smooth as possible.
Thank you, The Team at Human Touch