Lets start out with the chair: it is very solidly built and easy to use. It takes up about the same space as my old recliner. The automatic adjustment (with manual controls too) for shoulder height makes the chair fit my 5' tall wife and my 6'3" height too. In the automatic modes the chair self-adjusts for height (in manual mode you set height yourself). We both use the chair for 20 minutes in the morning and evening.
Why did we get the chair? My wife has sciatica. I have had chronic pain for over 20 years. Initially just hand pain, but in the last 7 years in all joints (osteoarthritis, most noticeable in my ankles, knees, hips, hands, and back). In the past year or so I have also developed some numbness in my feet. My doctors had me take Ibuprofen and other NSAIDs for years, which helped but, I ended up with a bleeding ulcer 4 years ago. Since then I've been taking prescription pain relievers to keep pain levels low enough to allow me to work, and to be able to sleep. I kept up exercise, but over time that too suffered.
Last month my wife and I basically just stumbled on a demo of the [Novo] XT2 at Costco . After a short demo my back pain was reduced, and her sciatica noticeably better. So we ordered it. We figured if all it did was help her sciatica that would be well worth it. The chair arrived (white glove service is great) and we set about understanding how to use it for our best results.
It took about 10 days to figure out what worked best for us, and then things just started getting better. My wife's sciatica pain is largely gone. The pain in my ankles, hips, and back are much better, also almost gone. I am now pain medication free for the first time in years. In fact yesterday I was able to mow my yards for the first time in years without suffering hours of pain.
I think the proper ending for my review is to say ... thank you, Thank You, THANK YOU Human Touch.
- Charles W.
We were pleased to recently receive this customer feedback about one of our Costco Roadshow representatives, and wanted to share his story with you here. Our Costco reps are truly an amazing group of individuals, and an asset to our team here at Human Touch! To learn more about our Costco events, please click here.
To Whom It May Concern,
I have been off work for both my mental and physical health since Jan 23, 2019. I have lived with Bipolar Disorder and Anxiety for twenty years. A recent traumatic experience at work exacerbated both conditions and caused me to seek treatment in a Partial Hospitalization Program (PHP) starting in late February. Concurrently, I have been focused on caring for my physical health by participating in three physical therapy sessions and two separate sessions with a personal trainer each week. My work related injuries are associated with my right glute, lower and middle back, shoulders, neck and left bicep.
I began physical therapy in February and the initial assessment caused the pain to spread. I had several episodes of bursting into tears during therapy and even forbid the physical therapist from touching me on one day for fear he would cause more pain. My workers comp rep assigned a nurse to work with me to find a new place for treatment.
I was not in a good place mentally or physically when I walked into Costco last Friday. On my walk to the register, I saw the display with your chairs. The salesperson greeted me warmly and set me up in a chair. I didn’t tell her about any of my problems because I was scared she wouldn’t let me try the chair. After the five minute program, she allowed me to try another sequence. I thanked her, grabbed my other purchases and headed for the register. She called after me to let me know that the display would be here all week and I could come back any time.
I went back to Costco six of the next eight days. Angela was there every day and she always seemed excited to see me. I opened up to her about my mental health issues first. She shared that several people in her life had dealt with mental health struggles. That disclosure made me feel like less of a freak and allowed me to trust her. She programmed a thirty minute session for me that day and every day after.
Since the chairs were located next to an area that was under construction, not many people stopped by. This led to Angela being able to provide a listening ear during most of my time spent in your chairs. I shared about my struggles in the PHP and PT programs.
I spent time in all your chairs. My favorite was the one Angela refers to as "The Lexus." I found my experience to be restorative on so many levels. The zero gravity eased my back pain. The foot/calf massage left me feeling fully relaxed. Angela ensured my glutes, shoulders and biceps received treatment daily as well.
I was so touched by Angela’s willingness to help me any way she could. When I told her I performed direct care for the disabled and was making even less now because I was receiving workers comp, she continued to treat me like her best customer.
The sessions in the chair helped my body heal enough to approach physical therapy with a new physical therapist. Christine was very gentle with me and we developed a bond as well. I saw her three times a week for six weeks. At the same time, the YMCA provided a personal trainer, Tanner, for me two times a week. She made me work so hard.
Last week I received medical clearance to return to work on Monday, April 22, 2019. I’m so excited and I hope you can find out how to get in touch with Angela and let her know. I had to return to work by the end of April or I would have been let go from the organization. I just want to thank her because I know she would be proud of how hard I worked to get back to the job I love.
I needed the support of "The Lexus" and your employee to return to work. Thank you providing me with both.
I have Osteoarthritis in my spine, hips, knees, and ankles. I have had a spinal fusion (ACDF) of C3-C7 in my cervical spine. I am in constant pain in my neck, upper and lower back. I also have pain and muscle spasms in my shoulders and between my shoulder blades. Also, pain in my knees and ankles from the degeneration from osteoarthritis. Very few things decrease that pain. Norco and muscle relaxers help when it’s at its worst, but I don’t take either regularly. I just choose to deal with chronic pain.
I bought an $11,000 adjustable Tempur-Pedic bed and pillow. This bed took 50% of my pain away when laying in it, which is the best I’ve had since the chronic pain started.
Until...I decided to take the plunge and buy the Perfect Chair PC-LiVE. This chair is now my go-to for pain relief! It takes 75% of my pain away, more than even the medication! When I’m sitting in the chair, my pain melts away. As soon as I get up, it returns, but anyone with chronic pain will know that getting relief for even a temporary period of time, IS WORTH ITS WEIGHT IN GOLD!
With my old recliner I had a neck pillow, lumbar support pillow, a sciatic pillow to sit on, and a heating pad and I was still in pain. With the Perfect Chair, the neck support pillow takes the place of my other neck pillow, the lumbar support works better than the half dome pillow I had, the fluid-filled seat doesn’t need a sciatic pillow, and the jade heat stones work better than the heating pad. Also, the memory foam seating is like sitting on a cloud. It really is a chair that covers EVERY pain issue!
The zero gravity position is awesome. I can fall asleep in that position with no medication, which says a lot. The other great thing about this chair is that the position I sit in to watch TV or read is just as comfortable. I honestly wonder if it’s magic.
I have no complaints about this chair. Not even the price. The leather is premium and in my opinion, nothing is better than sitting in a chair with that amazing smell of high quality leather surrounding you. It is very easy to use, and I appreciate the 5-year full-coverage warranty! Is it an expensive chair? Yes. Is it worth it and more? YES!
I honestly thought that my Tempur-Pedic bed was the best out there to help with my pain, and it is awesome and worth the money, but this chair exceeds it. If I had to choose one, I would pick this chair. I’m blessed to have the best of both worlds with the dream bed and the dream chair. I foresee a lot less pain medication in my future!
If I could kiss the creator of this chair, I would.
There isn’t any way to possibly say thank you properly to Human Touch so in lieu of that I would like to share my experience of what a difference this has made in my life. My story was heard by a member of their wonderful company and I was blessed with the most amazing gift of the Human Touch ZeroG to help me on my journey to remission.
I have Systemic Lupus Erythematous which is more commonly known as SLE and is the most serious form of Lupus. Lupus is a chronic autoimmune disease that can damage any part of the body because the immune system mistakes the body's own tissues as foreign invaders and attacks them. What this means is that by virtue it can affect the skin, mouth, brain, lungs, heart, kidneys, eyes, muscles……any body part you can think of, Lupus can attack.
I was diagnosed more than 20 years ago and after a few difficult years I lived for the most part free of Lupus, at least from the debilitating kind of symptoms and damage. About two years ago the disease went into a fully active status and took what had been a very active lifestyle and brought it to an abrupt halt. I currently take more than 50 pills daily, go for monthly infusions at the hospital, see multiple specialists, and holistic care is part of the regimen as well. The initial diagnosis was Lupus of the brain with neurological involvement. What this meant for me was extreme fatigue, fevers daily, rashes, balance issues, and muscle cramping that feels like I have 100 “Charley Horses” all happening at once. There is no cure and at times it feels like I am most certainly living inside the impossible.
Then I met my chair. This is where healing happens every day for me. The first time I saw it I was shopping for a new recliner with my family at a local furniture store and I sat in it just to wait for the salesperson. I immediately started crying, almost to the point of sobbing. The instant relief was something that words can’t describe. These tears were tears of joy!
It would be impossible to say that I have a favorite setting because it’s not uncommon for me to use several of them every single day. The foot and calf massager is a must with every session. And I always “Go To Zero” before I choose my massage. My typical day involves 3 visits to the chair. One to get me going in the morning, one to keep me going mid-afternoon and one to calm before bed. I tend to tuck myself in when I’m in the chair. I like to have a small pillow on each side and have a blanket over me so that I’m cocooned in it. The quest for wellness takes an emotional toll as well and I’m not stretching it to say that being in this chair feels like a mom’s hug. I love this chair! So much so that my extended family went on vacation together recently and the chair traveled with us!!
When I first began using it I thought of all the sick people I know that could benefit from it and what I found is there is no single person without an ailment whether it’s physical or emotional that this chair wouldn’t benefit. I was paying $80 every other week for a therapeutic massage. After I started using the chair I no longer needed to make the appointment because my chair can do so much more and it doesn’t get tired! I am a portrait photographer and I run my business out of my home. Because of this my clients often come and stay for quite a while. My favorite thing is to nestle them into it and watch them beg me to never go home!
I am grateful to the entrepreneur that believed enough in the quality of life to see this to fruition and the team that supported the venture. This chair has quite literally saved my pride, doubled my daily potential both professionally and personally, and given me a quiet retreat when I'm unwell. It is my personal slice of heaven on earth.
-Becky H., Michigan
Human Touch recently connected with Hiram Eugene, a former NFL free safety for the Oakland Raiders. He was signed in 2006, and played for six seasons before a dislocated hip forced him to retire early from his NFL career.
Though he was able to have surgery on his hip, his pain continued to resonate from that - as well as many other - injuries resulting from playing professional football. After an intensive regimen of both physical therapy and pain management medication, he finally found a more manageable form of relief in the Human Touch Ascent Series Novo massage chair. He has been kind enough to invite us along for his journey to recovery. Here, you can read Hiram’s first-hand account of how he’s using his Novo to feel his best:
My NFL career started in 2006 as an undrafted free agent with the Oakland Raiders, where I played Free Safety during my tenure. My career lasted until 2012 with a career - ending injury, due to a left hip dislocation.
As most players in the NFL I have had numerous injuries. I suffered from hamstring pulls, both ankle sprains, a torn Medial Collateral Ligament (MCL) on the left knee, left calf muscle pull, a torn Pectoral muscle on right arm, a hyperextended left elbow, jammed right hip, stingers (which resulted in me having the thoracic outlet syndrome), an L5 and S1 disassociation in my lower back, and lastly what ended my career which is a dislocated left hip.
Enduring these numerous injuries, I am mostly affected by tightness/stiffness/soreness in my lower back, joint tightness/soreness in left hip, and stiffness/tingling/inflammation/numbness in my neck.
My attraction to the Novo massage chair was that it really does have the touch of human hands giving you a firm massage, and it also has a recliner mode that helps you relax while you receive that massage.
I have been able to use my Novo massage chair 3-5 times a week, depending on my daily schedule. I usually try to get into the chair in the early afternoon, and if possible at night before bed. One particularly helpful way I’ve begun to use the chair is after a hot tub bath, since it helps me to find a more peaceful sleep. I mostly sit down, and put the auto-massage program to the cloud touch/manual knead with percussion and heat, and I love the foot and calf massage.
I have been seeing a doctor for pain medicine, muscle relaxers, and anti-inflammatory medicines. I was also attending physical therapy two times the week and seeing a massage therapist and acupuncturist once a week. However, using my Novo regularly has decreased my pain levels and given me a little better mobility. With better mobility I don't have to take my medications as often, and the combined heat with low back massage generates blood flow which allows me to get a little more done throughout the day.
Hopefully this progress continues, so that I can cut even further back on my pain medication and decrease my need for physical therapy. I will continue to use my Novo massage chair regularly, and update you on my progress!
I’ve owned 3 Human Touch massage chairs over the past 30 years, and I believe that these chairs have saved my life.
I’ve worked as a contractor for my entire life, which has led me to a variety of back problems. In the early 1980’s I was diagnosed with Asbestosis, which is a lung disease that results from the inhalation of asbestos particles. In 1982 I had surgery to remove one of my lungs. This surgery left me with only 60% usage of my other lung because of the growing scar tissue over the asbestos, which means that I have a limited oxygen flow throughout my body. My doctors gave me 2-4 years to live.
After visiting the chiropractor for years, and finding comfort in both the adjustments as well as the accompanying massage therapy, my wife and I decided to purchase a massage chair for our home. We wanted something that would not only be physically effective, but also would look good in our family room. We did not want a big, bulky chair that would look like a spaceship!
We researched Human Touch and found that the reviews were really great, so we bought a chair from a local furniture store. In the mid-80’s, $5,000 was a lot of money to spend on a chair. People thought we were crazy for spending that kind of money, but once we compared what we COULD have spent on chiropractic massage care and related medical costs, we knew it was worth the investment.
We had our first Human Touch massage chair for 20 years, during which it was used several times per day, before it finally gave out. We bought a new chair at Relax the Back, and had that until the very end of its warranty, which was when the airbags stopped working properly. Human Touch sent a technician out to our house, and we were told that they would take the chair back to headquarters to repair it. Within one week, they decided to just go ahead and replace the whole chair with a brand new (and improved model) massage chair. We were thrilled.
Recently, we reached out to Human Touch to see if we could get another massage chair replacement. After sending them an email, we received a call from their Operations Manager, Mr. Brian McAneny, who called on his way home from work. He invited us to come out to the headquarters the following day to try out some massage chairs, which I felt was very accommodating as it allowed us to experience and peruse the chairs that would meet my requirements. After trying out a few of their massage chairs, we decided to get the AcuTouch 9500x model, which is the updated version of the chair I’d been using for the past 20 years. My wife also really liked the Reflex6 Foot and Calf massager, and we purchased one of those as well. We were so grateful for all the time that Mr. McAneny gave to us during this whole experience.
I use my Human Touch massage chair 2-3 times per day, and it helps to ease the pain caused by the scar tissue in my back and rib cage. Since my diagnosis and surgery, I have been taking supplements and taking care of myself better by doing using my massage chair- and I believe that these actions have saved my life- enabling me to function at a much higher level and extend my life. Since my oxygen flow is limited, my blood flow is increasingly important as it distributes oxygen throughout my body. Using my massage chair increases my blood flow, and using the foot and calf massager in my massage chair has greatly improved the circulation in my calves and feet. My wife and I have shared this experience with our friends, as well as hospice nurses, over the years- and many of them have purchased their own massage chairs as a result of seeing how life-changing it has been for me. We can’t thank you enough for everything that your massage chairs have done to improve our lives.
Words cannot express my gratitude towards the Novo Massage Chair, but I will try my best to tell my brief story which I have never expressed to anyone in complete details.
I just turned 27 last week and have lived a very active life style. I grew up working in construction, racing motocross, working out etc. I was blessed at the age of 19 to meet my soulmate who I have 2 beautiful young children with. I started my own company and was living the picture perfect life up until when I started experiencing back pain. I kept powering through them thinking they would eventually pass.
After 6 months of continuing to decline I elected to see a chiropractor. After a few X-rays their opinion was there was a fracture or defect in my L5-S1 that I was born with. After some MRIs and meeting with a neurosurgeon I was diagnosed with Spondylolisthesis, and was told that I was limited by my pain and would eventually need a spinal fusion, but was last resort due to my age.
I continued to work through the pain with the hopes one day it would start to subside. I downplayed how I felt to doctors (which was not a good idea) but at I time I thought I did not have a choice as I had an obligation to my employees, current customers and to provide for my family. I continued to do less physically but things continued to decline and I will never forget the day when things hit rock bottom.
I walked up a single flight of stairs twice to check on one of my jobs, and was in so much pain. That night my 2 year old son was crying for me to pick him up, which I could not physically do for the first time because of the pain. Listening to my wife try to explain to a 2 year that I could not pick him up absolutely crushed me, and I ended up going to the hospital in excruciating pain. I was discharged with pain meds and received an expedited appointment to see my neurosurgeon.
I met with my neurosurgeon with the hopes of immediately getting surgery but was informed to do more PT and start pain management, which I was not happy with at all as I felt I had exhausted all my options. I started dieting, having specialized physical therapy, and taking pain management all at once. I started to slowly feel better and would get massaged on my worst days, but then started getting them once a week as I realized they were helping. I realized the days after my weekly massage I felt the best and wish I could get more massages, but mentally could not bring myself to spend more on them as they were only temporary relief.
One day I was walking through Costco and noticed the massage chairs but elected just to walk by. Curiosity got the best of me and I ended up checking out Human Touch’s website. The stretch feature is what really got me wondering if it worked. I tried zero gravity massage chairs in the past at Brookstone, but never heard of one that could do a spinal stretch. I waited until the last day of the sale to take a look but had no intentions of purchasing one. I sat in the chair and 2 minutes into the massage the airbags squeezed my legs and stretched my spine while the rollers ran down and I was blown away. I stopped the massage a minute later and purchased one.
Although I have been very fortunate I am nowhere near a millionaire so I did not take the purchase of the chair lightly. Human Touch generously expedited the chair to me after I explained that I had purchased it for medical issues, and since then my quality of life has greatly improved. The chair has helped me recover faster and get the blood pumping in muscles on the tough days.
I started feeling better and better each week, and thought my recovery was the typical story until I met with my neurosurgeon for a follow up 2 months after my last appointment. The look of shock on his face about not experiencing pain and feeling great made me realize and his exact words of "you were very rough 2 months ago and whatever you are doing continue to do because it is working. You still have back problems so keep that in mind, but if you have no pain then you have no reason to see me.”
I find myself sitting on the chair answering emails on my laptop due to the comfort and I feel as I am the most relaxed and focused. Words cannot express how thankful I am to everyone at Human Touch. Your product has helped me get through one of the most challenging times in my life. I have enclosed a photo of myself using the chair, playing with my son, so others can see this is a real story. I am able to now enjoy doing things with my family that pain prevented me from doing before.
Cape Coral, FL
“I‘ve been a Computer Programmer, a heads-down coder, for 35 years. After spending about 20 years in the poor posture encouraged by a traditional workspace, I began to experience severe neck and shoulder pain. I am 100% convinced that the ergonomics of the “cubicle” office is what caused my back problems.
My doctor recommended that I have a C4-C5 cervical fusion, which I hoped would completely dissolve the pain. But as time went on, I discovered that my pain was still affecting my quality of life on a daily basis. After a lot of research, I found the Human Touch Perfect Chair, and have been using it for over 10 years now. Not only is it extremely comfortable, but it prevents the poor posture that caused my back pain.
Before I found the Perfect Chair, I was at a point where I would have to end my career due to my spinal issues. Since buying my Perfect Chair, I’ve actually purchased another that I take to work with me. I’m an independent contractor, and I’ve tried sitting in the “ergonomic” desks and chairs that many offices offer now. I can’t emphasize enough how passionately I feel that the Perfect Chair is the best desk option, and I ALWAYS insist on bringing my Perfect Chair into my offices in order to work from my laptop. My chair has received a lot of attention from friends and colleagues, including a friend who had her C4-C5-C6 vertebrae fused together, and now loves the Perfect Chair almost as much as I do!
I believe that if I.T. continues the way it’s going with their long, heads-down hours spent working, they will start to see serious ramifications to their health. These are folks who sit in a chair, without moving, for 10-12 hours at a time, and I can tell you first hand that the results can be detrimental.
The Perfect Chair is an incredible tool for people who spend a lot of time at their desk, and I believe that it has the ability to completely change the way we manage our work space. I would love to see more offices eliminate the traditional cubicle set-up and encourage their employees to use Perfect Chairs with laptop desks, or even a type of dual laptop desk. I am so grateful for my Perfect Chair. It has changed my life.”