Product & Delivery FAQs

We offer free 'To Your Door' shipping for all products that are purchased on the Human Touch website. This option includes delivery to any first-floor entrance to your home, at which point you may receive it and move it into the perfect indoor location. For those who prefer to let us do the heavy lifting, you can upgrade your purchase to White Glove delivery for an added cost. With this service, the item will be delivered inside your home on any first-floor location, fully assembled, and all packaging materials removed so that you can get straight to enjoying your purchase! For both options, the final delivery station will call you ahead of delivery to coordinate a time that works best for you to receive the item.

Delivery transit time depends on your location, and can be impacted by external factors such as weather or holidays. Most deliveries take as little as 2-3 weeks, however if the delivery address is in a remote location or if inclement weather causes delays, it might take longer. If 3 weeks have passed and you have not gotten a call from the freight carrier to schedule a delivery time, feel free to submit a ticket to our Customer Experience team by clicking here and we'll get back to you as soon as possible with an update.

Yes. Human Touch chairs that are HSA/FSA eligible can be purchased using your HSA or FSA card through the Sika Health payment platform. Eligible products must treat or alleviate a medical condition, and require an LMN in order to use approved HSA/FSA funds. Please consult with your HSA/FSA carrier prior to making your purchase.

At checkout, select the “Sika - Pay with your HSA/FSA” option. You will be redirected to the Sika Health website to complete the eligibility process and payment.

A Letter of Medical Necessity (LMN) is like a doctor’s note that confirms the product is medically necessary. Sika Health requires an LMN to approve your HSA/FSA purchase. You can request one directly through their portal after completing a short health questionnaire.

Once submitted, a healthcare professional from Sika will review your information, verify your eligibility, and reach out via text or phone to confirm approval.

Yes. If your HSA/FSA card does not cover the full purchase amount, you can pay the remaining balance with another credit or debit card through the Sika platform.

Only specific massage chairs and zero gravity recliners that meet the medical necessity criteria are eligible. Check the HSA/FSA product listing on our website or contact customer support for eligibility confirmation.

Yes. Sika Health requires a quick identity verification, which includes phone verification and uploading your ID, before approving your HSA/FSA purchase.

Zero gravity is a reclined position where your legs are elevated slightly above your heart to reduce pressure on the spine.

In this position, your body weight is distributed more evenly across the chair, which helps reduce spinal compression and muscle tension. Many users find that zero gravity enhances relaxation and improves the overall massage experience.

Key benefits:

• Reduces pressure on the lower back
  
• Promotes circulation
  
• Enhances comfort during massage sessions

The difference between 2D, 3D, and 4D massage technology is how much depth and variability the massage rollers provide.

• 2D massage moves rollers up, down, and side to side along your back.
  
• 3D massage adds adjustable depth, allowing rollers to extend further into the muscles.
  
• 4D massage adds variable speed and rhythm changes to mimic the feel of human hands more closely.
  

Higher-dimensional systems typically provide a more customizable and immersive massage experience.

L-track and S-track refer to the shape and length of the roller system inside a massage chair.

• S-track follows the natural curve of the spine from the neck to the lower back.
  
• L-track extends beyond the lower back to include the glutes and upper hamstrings.

Massage chairs can help relieve muscle tension and temporary back discomfort by improving circulation and reducing muscle tightness.

Many users report relief from everyday soreness and stiffness. However, massage chairs are not a substitute for medical treatment. Individuals with chronic or severe back conditions should consult a healthcare provider before use.

Most people can safely use a massage chair for 15 to 30 minutes per session, up to once or twice daily.

Frequency depends on personal comfort and health conditions. If you are new to massage therapy, start with shorter sessions and gradually increase duration as your body adapts.

Massage chairs are generally safe for daily use when used according to manufacturer guidelines.

Individuals who are pregnant, have implanted medical devices, blood clotting disorders, or serious health conditions should consult a healthcare professional before use.

Before You Start:
1. from the electrical outlet before cleaning.
2. When cleaning the controller or power switch, use a dry cloth only. Never use a damp cloth to clean the controller or power switch.
3. Be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to using the solution on the entire product surface.
4. Do not use benzene, thinner or any other solvents on your product.

Cleaning Code Standard for SofHyde or Cloth: W
To maintain your Human Touch product in optimum condition, dust it frequently and/or vacuum it with a soft brush vacuum extension. If your product becomes dirty, use a water-based upholstery cleaner only. To treat stains, spot clean with an upholstery shampoo or a mild detergent foam.

Caring for Leather Upholstery:
Natural leather is a breathing, porous material similar to human skin, and is susceptible to staining due to absorbing dirt, sweat, moisture, oil and grease (e.g., hair products and skin lotions). Do not allow these elements to come into direct contact with the upholstery. To help prevent normal leather cracking and drying, and help prevent staining, apply a high-quality leather cleaner and conditioner at least every three months; this will revitalize and reseal the leather surfaces. Follow the product label instructions carefully; Human Touch is not responsible for third-party products.

Most massage chairs require approximately 5 to 7 feet of depth and 3 to 4 feet of width.

Many modern Human Touch chairs are designed with space-saving technology, allowing them to recline fully while positioned just a few inches from the wall.

Always check the specific model’s dimensions before purchasing.

Massage chairs use about as much electricity as a standard household appliance such as a desktop computer.

Most models are energy efficient and only draw power during active use. Exact consumption varies by model and features.

Body scanning technology detects the user’s height and shoulder position to customize the massage experience.

Before the session begins, sensors map key areas of the back to ensure rollers align properly with your spine. This improves comfort and massage accuracy.

An ergonomic recliner is designed to support the natural alignment of the spine and reduce pressure on joints.

Key ergonomic features may include:

• Lumbar support
  
• Adjustable headrest
  
• Power recline functionality
  
• Even weight distribution
  
• Zero gravity positioning
  

Ergonomic recliners promote better posture and long-term seating comfort.

Ergonomic recliners can provide enhanced comfort, posture support, and easier transitions from sitting to standing.

Power recline features reduce strain when adjusting positions. Seniors should look for stable frames, intuitive controls, and appropriate seat height for safe use.

A high-quality massage chair typically lasts 7 to 15 years, depending on usage and maintenance.

Durability depends on build quality, motor strength, materials, and care. Routine cleaning and proper use help extend the lifespan of the chair.