Human Touch Nationwide Consumer Warranty

For products not listed or sold prior to April 1, 2011, please refer to the original product owner’s manual.

HUMAN TOUCH NATIONWIDE
CONSUMER WARRANTY DETAILS

This warranty applies only to the original purchaser of the Human Touch consumer product and is not transferable. The warranty applies to products purchased and located in the United States.

Authorized Resellers & Product Eligibility:
This warranty applies only to products purchased from Human Touch or an authorized Human Touch reseller. Products purchased from unauthorized resellers, third-party marketplace sellers, liquidation sales, or private sellers are not eligible for warranty coverage. If you are unsure whether your retailer is authorized, contact Human Touch customer support prior to purchase at support.humantouch.com.

Products that are refurbished for resale or are a retailer floor model
have an alternate limited warranty as defined in the Human Touch Resale and
Floor Model Consumer Warranty document published separately at support.humantouch.com.

Consumer Use Definition and Coverage Scope:
For the purposes of this warranty, consumer use refers to the use of the product for residential purposes, including but not limited to use in a home or private residence. This warranty applies solely to products used for such residential purposes. Use of this product in a commercial setting — including but not limited to a fitness facility, health club, spa, hotel, corporate facility, or any other commercial establishment — is expressly excluded from this Consumer Warranty. Products placed into commercial use will be subject exclusively to the Human Touch Nationwide Commercial Warranty terms; for details, visit pro.humantouch.com. Human Touch reserves the right to void Consumer Warranty coverage upon
determination that the product is or has been used commercially.

Frame Warranty:
Covers defects in materials and workmanship of welded metal frame structure

Electronics Warranty:
Covers defects in materials and workmanship of electronic components

Parts Warranty:

Covers defects in materials/workmanship of parts including upholstery, cushions, plastics, bearings, mechanical parts. While replacement parts may be provided under warranty at no charge, shipping, brokerage, customs duties, and other import-related charges may apply and are the responsibility of the customer where applicable.

Exclusive Remedy:
The exclusive remedy under this warranty shall be the repair or replacement of defective parts or the supply of labor to cure covered defects. Replacement parts may include reconditioned parts restored to as new condition.

Nationwide Service Network:
Labor will be provided by Human Touch’s nationwide network of authorized service technicians for repairs that require a skilled technician and cannot be handled via customer instruction, subject to regional service availability.

Service Requests:
Customers can request service by contacting Human Touch customer support department. Refer to Owner’s Manual for detailed procedures. Warranty service may begin with remote troubleshooting to diagnose the issue. In home service, when available, depends on the product model and the applicable warranty coverage period. Visit support.humantouch.com for support.

Consumer Self-Install Parts:
The following parts are designated for consumer self-installation. Human Touch will provide instructional videos and written guides for all listed parts. A service technician visit will not be dispatched for these components; the consumer is responsible for installation using the provided instructions.

• Remote controls (on Massage Chairs and select Recliners)
• Body pads
• Pillows
• Foot/calf massage units

Remote Video Inspection:
Human Touch may, at its discretion, require a remote video inspection as a prerequisite to authorizing warranty parts fulfillment or scheduling an in-home repair visit. Inspections will be conducted using a Human Touch-designated remote inspection tool or platform. The purpose of this process is to validate the reported defect, improve diagnostic accuracy, and reduce unnecessary service dispatches. Failure to participate in a requested video inspection may delay or limit warranty service.

Warranty Exclusions:

This warranty does not cover damage caused by improper use, assembly, maintenance, theft, vandalism, fire, flood, or other natural disasters, unauthorized modifications, or other exclusions outlined in the product Owner's Manual. This includes use of the product in an outdoor environment, exceeding the recommended weight limit, or use beyond intended residential purposes as defined above.

This warranty does not cover normal wear and tear, including but not limited to foam softening from regular use, fabric wear, leather texture or color variation, creasing, or pilling that may occur over time. These conditions are considered normal characteristics of upholstery materials and do not constitute manufacturing defects. Cuts in upholstery are similarly excluded.

This warranty does not cover any loss or damage resulting from: improper use of electrical supply or power accessories, loss of power, electrical disturbances or power surges, dropped product, or failure to follow operating instructions.

This warranty does not cover damage caused by user abuse, defined as use beyond intended consumer purposes or exceeding structural design limits.

This warranty does not cover damage caused by animals, rodents (including but not limited to chewed or contaminated wiring, components, or upholstery), insects, or other pests, regardless of circumstances.

Damage incurred during shipping and handling does not constitute a defect under this warranty and must be reported and documented at the time of delivery. Claims for shipping damage submitted after delivery acceptance will not be honored.

Human Touch reserves the right to determine whether a covered product will be repaired, replaced, or substituted with a comparable product at its discretion. Replacement products are not guaranteed to be identical or current models, and warranty coverage will not exceed the original purchase price of the product.

All warranty replacement chairs shall be delivered via the same method as the original chair, either Residential Threshold or White Glove.

White Glove delivery, installation and assembly, or removal of the original chair may be arranged for an additional fee.

Proper Use:
The product must be used only for intended residential purposes as defined above and in accordance with product instructions and warnings. Damage or failure resulting from unintended use is not covered.

Proper Maintenance:
Maintenance requirements for this product are governed by the Human Touch Owner’s Manual, which is provided as a separate document and incorporated herein by reference. Compliance with all inspection, cleaning, and maintenance procedures set forth in the Owner’s Manual is a condition of warranty coverage. Failure to follow the prescribed maintenance schedule may void warranty coverage for any damage attributable to such failure.

Aggregate Warranty Cost Cap:
Warranty service coverage per unit is subject to the following aggregate limits:

a) Product replacement is limited to one (1) chair per warranty term. Additional replacements are subject to product deductibles for the products set forth in Schedule A.
*The balance of the original products warranty term shall be applied to the replaced product.

b) The aggregate cost of all warranty services rendered for the original purchased unit — including parts, labor, and freight — may not exceed the original purchase price paid by the consumer for that product.

c) The aggregate cost of all warranty services rendered for a replaced unit (a.) — including parts, labor, and freight — may not exceed 50% of the original purchase price paid by the consumer for that product.

d) Warranty service costs will be tracked by serial number. Once the aggregate cost cap is reached, further warranty service is subject to the parts and service deductible, as set forth in Schedule C, or purchase of additional coverage at Human Touch’s discretion.

Service Distance Charge:
Warranty service calls dispatched to locations outside of an identified geographical service market center may be subject to a distance-based travel surcharge in addition to any applicable labor coverage. Distance charge rates and applicable zones are set forth in Schedule B attached hereto and incorporated herein by reference. Human Touch reserves the right to update the distance charge schedule periodically with reasonable notice.

Access for Service:
End user must provide clear access to perform warranty repairs. Any costs associated with providing access are not covered.

Replacement Parts:
Only genuine Human Touch replacement parts may be used for repairs covered by warranty. Use of unapproved parts voids warranty.

Modifications:
Unauthorized modifications or alterations to the product void this warranty.

Disclaimer:
This warranty gives you specific legal rights, and your rights may vary from state to state.

Limits of Liability:
Liability under this warranty shall not exceed the original purchase price of the product. Human Touch shall not be liable for damages caused by delay in rendering services under this warranty.

Entire Warranty:
This constitutes the entire warranty between Human Touch and the purchaser and supersedes prior agreements.