Human Touch® Privacy Policy

Last Updated: May 5th, 2026

1. Introduction

This Privacy Policy (the “Policy”) explains how Human Touch LLC (“Human Touch” or “we”/“our”/“us”) collects, uses, shares, and otherwise processes the personal information we collect about consumers. This Policy details what information we collect, how we use it, and the choices and rights you have regarding its use. Our aim is to give you the necessary insights to make informed decisions about your interactions with us, including online. By using our Online Services (defined below) and providing your personal information to us, you give us permission to process your personal information as described in this Policy. If you do not agree with the data collection practices described in this Policy, do not access or use our Online Services.

2. Scope of This Policy

This Policy describes the various contexts and circumstances in which we collect personal information, including through our “Online Services”. These Online Services include:

Digital Interactions: This encompasses your online engagements with us, which may occur through our Online Services, including:
- Our Websites: Any that link to this Policy, such as humantouch.com
- Social Media and Affiliates: Interactions on our social media pages
- Other Digital Platforms: Includes interactions such as clicking on our ads on third-party sites and subscribing to our electronic communications
Online Customer Services: Including communications with our service representatives or features via chat functions, email, text, or phone
Third-Party Information Gathered in the Online Context: This policy also extends to information we may collect about you from third parties related to your use of our Online Services, even in the absence of direct interactions with us

This Policy also applies to personal information we collect in the context of transactions (e.g., purchases, returns, etc.) with us both online and at our physical locations.

Human Touch maintains separate privacy notices for other types of data processing. For example, we maintain separate notices for how we process the personal information of our workforce members (where required). For questions regarding the scope of this Notice, please contact us as set forth in the Contact Information section.

3. How We Obtain Information

We obtain the information we collect about you through various means and sources, including:

Direct Interactions: We collect personal information when you provide it directly to us, such as when you provide payment information online or in person, submit forms, register a product, or otherwise provide us with information via phone, email, or online communications. The information collected online may be entered into our systems and combined with other information we collect about you directly or from third parties. We may also share this data with our service providers, affiliates, advertising and marketing partners, and others.
Automatically Using Data Collecting Tools: We use various data collecting tools, such as cookies, scripts, and pixels, to collect certain information about your use of our Online Services.
Third-Party Sources: We collect personal information from third parties, including social media platforms, advertising companies, e-commerce affiliates, public forums and databases, and other relevant parties based on your interactions with us.

4. Information Collected and How We Use It

We collect and use personal information for several purposes, including to provide our Online Services and continually improve them. The personal information we collect, and how that information is used, depends on how you interact with us.

4.1. Personal Information We Collect Directly From You Online or In Person

4.1.1. What We Collect or Process

Contact Information (Identifiers): name, email address, telephone number, mailing address, and other identifiers
Account Information: username, password, account history and activity
Communications Content: including chat transcripts and messages
Submitted Content: documents or content you provide
Voice Data: if using voice-command features
Payment Information: credit or debit card numbers
Commercial Activity: purchase history, preferences, and rewards activity

4.1.2. How We Use It

To communicate with you
Service fulfillment and support
Business operations
Quality assurance and improvement
Customization
Sending promotional materials
Additional uses with your consent

4.2. Personal Information Collected Using Online Data Collecting Tools

4.2.1. What We Collect

Identifiers and contact-related device data (IP address, cookie IDs)
Device and browser data
User interaction data
Electronic communication records
User preferences
Geolocation information
Advertising metrics

4.2.2. How We Use It

To provide and secure Online Services
Business operations and compliance
Advertising and targeted marketing
Analytics and personalization
Data aggregation
With your consent

4.2.3. Third Parties Who Provide Online Services

We may use third-party services for analytics, advertising, hosting, and functionality.

Font and content providers
Functionality providers
Web hosting providers
Analytics and advertising providers

Examples include:

Google Analytics
Google Ads and remarketing services
Meta tools such as the Meta Pixel

4.2.4. Your Privacy Choices Regarding Tracking Technologies

You can manage tracking technologies through:

Cookie settings
Browser controls
Mobile device privacy settings
Opt-out tools like DAA and NAI
Global Privacy Control (GPC)

4.3. Data Collected from Other Parties

We obtain information from service providers, analytics partners, and public sources to support operations, analytics, and service improvements.

4.4. Other Purposes for Processing Personal Information

Audits and compliance
Legal obligations
Business transactions and restructuring
Transfers of business assets
With your consent

5. Disclosure of Your Personal Information

We may disclose personal information to:

Affiliates within Human Touch
Authorized agents and service providers
Business operations providers
Professional service providers
Marketing and advertising partners
Law enforcement or government agencies
Parties involved in corporate transactions

6. Data Retention

We retain personal information only as long as necessary for business, legal, and operational purposes. We may anonymize data for research or statistical use.

7. Your Privacy Choices

You can manage communications through:

Email unsubscribe links
Replying STOP to text messages
Written requests for mail opt-out

8. Your Privacy Rights

8.1. Description of Your Privacy Rights

Depending on your location, you may have rights such as:

Access
Correction
Deletion
Portability
Opt-out of targeted advertising
Restrict processing
Withdraw consent
Protection from discrimination
Appeal decisions

8.2. Exercising Your Privacy Rights

To exercise your rights, contact us using the information provided. Verification may be required before fulfilling requests.

9. Security

We implement safeguards to protect your personal information, though no system is completely secure.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

11. Updates to This Privacy Policy

We may update this Policy periodically. Continued use of our services indicates acceptance of updates.

12. California Privacy Rights

12.1. Additional Notice to California Residents

California residents have additional rights under applicable state laws, as outlined in this section.

Description of Information Practices Regarding CCPA-Defined Categories of Personal Information
Category	Examples	Collected	Disclosed for a Business Purpose	Shared for Cross-Context Behavioral Advertising
Identifiers	A real name, alias, postal address, online identifier, Internet Protocol (IP) address, email address, or other similar identifiers.	✔	✔	✔
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))	A name, address, telephone number, or financial information. Some personal information included in this category may overlap with other categories.	✔	✔
Protected classification characteristics under California or federal law	Age (40 years or older), citizenship, marital status.
Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	✔	✔
Biometric information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Internet or other similar network activity	Browsing history, information on a consumer's interaction with a website, application, or advertisement.	✔	✔	✔
Geolocation data	Physical location.	✔	✔
Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information.	✔	✔
Professional or employment-related information	Current or past job history or performance evaluations.
Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Inferences drawn from other personal information	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sensitive Information	Government identifiers (social security, driver's license, state identification card, or passport number); complete account access credentials (usernames, account numbers, or card numbers combined with required access/security code or password); precise geolocation; racial or ethnic origin; mail, email, or text message contents; genetic data; data concerning health, sex life or sexual orientation.

For a comprehensive understanding of the types of personal information we collect, the sources from which we collect it, and the purposes for which we use it, please refer to the “Information Collected and How We Use It” section of this Policy.

Notice of Financial Incentive.

We may offer our customers loyalty and other incentive programs that provide certain benefits, such as rewards and exclusive offers. We may also provide other promotional campaigns, such as sweepstakes, contests, or limited-time promotions (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under the CCPA.

The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.

Participation in a Program is governed by the applicable terms and conditions (including the Official Rules for any sweepstakes or contest or the promotional terms for any short-term promotion), which will also describe the financial incentives associated with the promotion and how to participate. You are not obligated to participate in any contest, sweepstakes, or short-term promotion and may terminate your participation at any time, as described in the Program terms and conditions. You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program terms and conditions.

Shine the Light Disclosure.

California Civil Code Section § 1798.83, also known as the “Shine the Light” law, permits California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the preceding calendar year, as well as the type of personal information disclosed. To make such a request, please send an email with the subject “Shine the Light Request” to the email address in our Contact Information.

12.2. California-specific Privacy Rights

California law grants specific rights to California consumers regarding their personal information. Note that these may be duplicative of the rights described above in the “Your Privacy Rights” section. They are as follows:

Right to Know: You can request, up to two times each year, that we disclose the categories and/or specific pieces of personal information that we collect, use, disclose, and may sell, the sources from which we collected it, the purposes for collecting, selling, or sharing it, as applicable, and the categories of third parties with whom we have shared it
Right to Correction of Personal Information: You have the right to have inaccurate personal information corrected
Right to Deletion of Personal Information: You can ask us to delete the personal information that we have collected from you, subject to certain exceptions such as to complete a transaction for you, to exercise our rights, or to comply with a legal obligation
Right to Opt Out of Sales of Personal Information: You have the right to opt out of the sale of your personal information to third parties. In the preceding twelve (12) months, Human Touch has not “sold” personal information as this term is defined in the CCPA. Therefore, we do not offer such a right
Right to Opt Out of Sharing of Personal Information: The CCPA defines “sharing” as disclosing or making a consumer’s personal information available to a third party for cross-context behavioral advertising. In the preceding twelve (12) months, Human Touch has shared certain categories of personal information with third-party advertisers to tailor ads to consumers’ interests. You may opt out of this activity by clicking “Your Privacy Choices” in the website footer and opting out of targeted advertising cookies
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct us to limit our use of your sensitive personal information to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer. Human Touch does not use sensitive personal information beyond the CCPA’s permissible purposes
Right Against Discrimination: You are entitled to exercise the rights described above free from retaliation as prohibited by the CCPA
Right to Appeal: If we deny your request to exercise a right, you have the right to appeal our decision

To exercise your California privacy rights, please use the contact methods described in the Contact Information section below. We may request specific information from you to help confirm your identity and your rights. We will respond to your request within a reasonable period and in accordance with applicable law. If we need more time to verify your identity, process, or respond to your request, we will notify you of that fact along with the reason for the delay. If we decline to act regarding your request, we will inform you of our decision and the reason for it, and, if applicable, provide instructions on how you may appeal our decision.

You have the option to designate an authorized agent to submit requests on your behalf for exercising your data rights. An authorized agent can be either a person or a business entity that you have formally authorized to act on your behalf.

To use an authorized agent:

Signed Authorization: You must provide the authorized agent with a signed written authorization to act on your behalf. This document should clearly indicate that you grant them the authority to submit requests for you
Agent Submission: The authorized agent can then submit a request via the methods outlined above. The agent should attach a copy of the written authorization you provided
Identity Verification: We may contact you directly to confirm that you have authorized the agent to act on your behalf. This is a security measure designed to protect your personal information

Please note that we reserve the right to deny requests from agents who do not provide proof of authorization or if we cannot verify the agent’s identity.