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Employment Opportunities

Human Touch is an equal opportunity employer. Due to the high volume of responses, we are only able to respond to candidates of interest. A comprehensive background check and proof of eligibility to work in the US are requirements of the HumanTouch hiring process.

Position Title:  Customer Experience Specialist

Reports to:  Director, Customer Experience

Job Requirements:

  • Three plus years experience in an medium – large Inbound/Outbound Call Center environment

  • Experience with multiple customer points of contact (chat, email, fax, phone).

  • Understanding of the complete sales cycle from lead generation to sales close.

  • Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers.

  • Familiar with Return Goods Authorization processing.

  • Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI).

Key Functional Skills/Knowledge

  • Keyboard and data input proficiency (35 wpm).

  • Strong problem solving skills.

  • Active listener who is service oriented

  • Strong interpersonal skills with a positive, pleasant and respectful demeanor.

  • Excellent written and verbal communication skills.

  • Computer proficient in Word, Excel and Outlook.

  • Self motivated, team player who values continuous learning.

  • Attentive to detail

Desired Education

  • High School Diploma or GED

  • College or trade school degree/experience preferred




Travel

No more than 10% to support industry trade shows if required.