You are officially part of the Human Touch® family, and we're honored to join you on your wellness journey. Explore our growing library of essential owner resources to get the most our of your chair.
Resource Library
Manuals, quick-start guides and other documentation
Helpful tips about your massage chair.
Need more help? Check out our Support Portal or Submit a Service Request.
FAQ
Where is the AI feature on my chair?
The AI-powered personalization is part of an upcoming software update that will be delivered directly to your chair. It is currently being finalized and a beta release will be available in August 2026.
(Updated August 3, 2026)
I thought this chair had AI. Why isn't it working yet?
Super Novo 3.0 is designed to evolve over time. Our all-new AI-powered experience, an enhancement to our voice assistant, Virtual Therapist®, is one of the new capabilities being introduced through a software update, which will be delivered automatically to your chair once it is ready.
When will Virtual Therapist AI be available?
The update is currently in development with a beta release coming in August 2026. As soon as it is ready, it will be sent directly to your chair.
(Updated August 3, 2026)
Why is Virtual Therapist AI being released in beta?
Virtual Therapist AI is being introduced as a beta feature so you can begin experiencing its personalized capabilities while we continue to refine and expand the technology. Real-world use and feedback will help us improve how the feature responds, performs and creates massage experiences over time.
Because it is in beta, certain features and functionality may change as updates are released. When a new version is available, you’ll receive a notification on your tablet. Simply accept to install the update and access the latest enhancements.
These ongoing improvements are part of our commitment to making Virtual Therapist AI more helpful, intuitive and personalized.
Will I have to pay for the AI feature later?
No. Virtual Therapist AI is included with your Super Novo 3.0 and will be delivered to your chair through a software update.
What will the AI feature do?
Virtual Therapist AI will allow you to describe how you are feeling, such as after a workout or a long day, and your chair will recommend a personalized massage tailored to your needs.
Do I have to connect to Wi-Fi?
Connecting to your Wi-Fi is not required. However, connecting your Super Novo 3.0 to your Wi-Fi enables you to use the AI features and any available software updates.
Can I save my massage settings/preferences?
No. You can save up to 4 AI-generated massage programs as they were originally generated. Any changes made during the massage will not be saved.
Can I play my own audio through the chair?
Yes. Navigate to Settings > Bluetooth Audio Connection and select Use Mobile Audio. Then, go to your device's Bluetooth settings to connect to your chair.
Note: When using mobile audio, all chair audio will play through the tablet controller speakers.
