The store will not work correctly in the case when cookies are disabled.
  • Meet Super Novo
  • Shop By
    • Condition
      • Sciatica
      • Plantar Fasciitis
      • Diabetes
      • Fibromyalgia
      • Neuropathy
      • Swollen Feet
      • Scoliosis
      • Lower Back
      • Pregnancy
    • Features
      • Zero Gravity
      • Reclining
      • Heated
      • Shiatsu
      • Deep Tissue
      • Portable
      • Leather
      • Full Body Massage Chairs
    • Occasion
      • Anniversary
      • At Work
      • Birthday
      • Christmas Gifts
      • Congratulation/Promotion
      • Valentine's Day
      • Sympathy/Get Well
      • Father's Day
      • Mother's Day
    • Recipient
      • Gifts For Him
      • Gifts For Her
    • Help Me Choose
  • Support
    • Product Registration
    • Product Support
      • Support Overview
      • Use & Care Manuals
    • Warranty
    • Human Touch Policies
      • Shipping Policy
      • Return Policy
      • Privacy Policy
    • Contact Us
  • Store Locator
  • For Your Business
  • Financing
    • Affirm Financing
Search
Search
My Cart 0
My Cart 0
Search
Search
(800) 355-2762
  • Home
  • Meet Super Novo
  • Products
    • Menu
    • featured
      • Menu
      • iJOY® Total Massage
      • Gravis ZG Chair
      • Sana Massage Chair
      • Super Novo Massage Chair
      • Reflex5s Foot and Calf Massager
      • Perfect Chair® PC-610
    • collections
      • Menu
      • Ascent Series
      • Perfect Chair®
      • WholeBody®
      • iJOY®
      • CirQlation®
      • ZG Chair
    • Categories
      • Menu
      • Massage Chairs
      • Zero Gravity Recliners
      • Targeted Relief
      • Perfect Chair Accessories
      • PediSpa Chairs
    • Shop
      • Menu
      • Current Promotions
      • Our Best Sellers
    • View all Products Help Me Choose For Your Business
  • learn
    • Menu
    • Benefits of Massage
    • Benefits of Neutral Posture
    • Help Me Choose
    • Wellness Council
    • World Federation of Chiropractic
    • Care For Your Novo
  • Experience
    • Menu
    • Every Day Experience
    • Design and Technology
    • Virtual Demonstrations
    • Costco Roadshow
  • About
    • Menu
    • About Us
    • Careers
    • Newsroom
    • Our Blog
    • Reviews
    • Chairs for Charity
  • Shop By
    • Menu
    • Condition
      • Menu
      • Sciatica
      • Plantar Fasciitis
      • Diabetes
      • Fibromyalgia
      • Neuropathy
      • Swollen Feet
      • Scoliosis
      • Lower Back
    • Features
      • Menu
      • Zero Gravity
      • Reclining
      • Heated
      • Shiatsu
      • Deep Tissue
      • Portable
      • Leather
    • Occasion
      • Menu
      • Anniversary
      • At Work
      • Birthday
      • Christmas Gifts
      • Congratulation/Promotion
      • Valentine's Day
      • Sympathy/Get Well
      • Father's Day
      • Mother's Day
    • Recipient
      • Menu
      • Gifts For Him
      • Gifts For Her
    • Help Me Choose
  • Store locator
  • For Your Business
  • Support
    • Menu
    • Product Registration
    • Product Support
      • Menu
      • Support Overview
      • Use & Care Manuals
    • Warranty
    • Human Touch Policies
      • Menu
      • Shipping Policy
      • Return Policy
      • Privacy Policy
    • Contact Us
  • Financing
    • Menu
    • Affirm Financing
Human Touch logo

Warranty

  • Product Registration
  • Product Support
    • Support Overview
    • Troubleshooting Guides
    • Recall Information
  • Warranty
  • Human Touch Policies
    • Shipping Policy
    • Return Policy
    • Privacy Policy
  • Contact Us
  • Concierge Service

Troubleshooting Guides

Troubleshooting Guides and Repair Instructions are designed to provide basic troubleshooting steps, resolve common problems and assist you in identifying parts you may need for your particular massage chair.

Please select the model you would like help with from the list below.

Ascent Series Massage Chairs
  • HT-Navitas
  • HT-Novo-XT
  • HT-Novo
  • HT-Ascent-4
  • HT-Bali
  • Novo-XT2
WholeBody Massage Chairs
  • HT-095
  • HT-100
  • HT-102
  • HT-103
  • HT-104
  • HT-110
  • HT-120
  • HT-121
  • HT-125
  • HT-130
  • HT-135
  • HT-136
  • HT-140
  • HT-270
  • HT-275
  • HT-410
  • HT-430
  • HT-450
  • HT-1650
  • HT-2620
  • HT-2720
  • HT-3000
  • HT-3010
  • HT-3020
  • HT-3200
  • HT-3300
  • HT-5005
  • HT-5020
  • HT-5040
  • HT-5270
  • HT-5320
  • HT-7120
  • HT-7450
  • HT-9200
  • HT-9500
  • HT-9500x
  • ZeroG Volito
  • ZeroG 5.0
  • AcuTouch 6.0
  • ZeroG 2.0
  • ZeroG 3.0
  • ZeroG 4.0
  • WholeBody 2.0
  • WholeBody 5.1
  • WholeBody 7.1
  • Gravis ZG
iJOY Massage Chairs
  • iJoy 1ST
  • iJoy 100
  • iJoy 105
  • iJoy 127
  • iJoy 130
  • iJoy 170
  • iJoy 173
  • iJoy 175
  • iJoy 200
  • iJoy 241
  • iJoy 245
  • iJoy 250
  • iJoy 300
  • iJoy 320
  • iJoy 550
  • iJoy 2310
  • iJoy 2400
  • iJoy 2580
  • iJoy Reveal
  • iJoyFOOT
  • iJoyMini
  • iJoy Active 2.0
  • iJOY 2.1
  • iJOY 4.0
Perfect Chairs
  • PC-6
  • PC-9
  • PC-075
  • PC-085
  • PC-086
  • PC-095
  • PC-300
  • PC-410
  • PC-420
  • PC-500
  • PC-510
  • PC-600
  • PC-610
  • PCX-720
  • PCX-8500
  • PC-LiVE
Perfect Chair Accessories
  • Memory Foam Kit
  • Extending Footrest
  • Back Cover
  • Acessory Table
  • Laptop Desk
  • Jade Heat Kit
CirQlation
  • Reflex PRO
  • Ottoman 3.5
  • Ottoman 3.0
  • Ottoman 2.0
  • HT Reflex8
  • HT Reflex6
  • HT Reflex4
  • HT Reflex2
  • HT-1360
  • HT-1355
  • HT-1350
  • HT-1341
  • HT-1340
  • HT-1280
  • HT-1260
  • HT-1220
  • Reflex Sol
  • Reflex Soothe
  • iJOY Foot & Calf
 
  • About Human Touch+
    • About Us
    • News and Press Releases
    • Our Blog
    • Partnerships and Affiliations
    • Careers
  • Store locator
  • Policies+
    • Shipping Policy
    • Return Policy
    • Privacy Policy
Connect with us

Sales or Expert Advice

  • Email Us
  • Store Locator
  • 800.355.2762
Support
  • Technical Support
  • Customer Service
  • Warranty
  • Financing Options
  • Product Registration
  • Recall Information
  • Media Kit
  • Sitemap
Policies
  • Shipping Policy
  • Return Policy
  • Privacy Policy
Programs
  • International
  • PediSpa
  • For Your Business
  • Community Care Program
  • Affiliate Program
SIGN UP FOR OUR HEALTH & WELLNESS
NEWSLETTER
Connect with us
© Human Touch 4600 E Conant Street, Long Beach, CA 90808, USA
  • (800) 355-2762
  • ×

    GET THE LATEST HEALTH
    & WELLNESS UPDATES!

    Help Us Keep Magento Healthy Report All Bugs