Human Touch Tech Guides

Troubleshooting Guides and Repair Instructions for Ascent Series Massage Chairs

Human Touch products are designed to allow for easy repairs that can be performed by the consumer in their own home. Troubleshooting guides and Repair Instructions are designed to provide basic troubleshooting steps, resolve common problems and assist you in identifying parts you may need for your particular massage chair.

In addition, our Customer Experience department can be reached at 855-794-5660, Monday – Friday, 6:00 am to 5:00 pm PST to assist you with common diagnostic and troubleshooting support.

When calling, please be prepared to provide the Human Touch Customer Support Representative with the following information:

  • Your Model
  • Serial Number
  • Date of Purchase
  • Problem Description and Troubleshooting Steps Performed

To view an online version or to download a copy of your products user manual, please see below: