Great relaxation year around !
After a full year of daily use, I can confidently say that the Human Touch Novo 2.0 is one of the best investments I’ve made for my physical well-being. Here is my honest breakdown of the experience, from the Costco floor to my living room.
The Buying Experience: Instant "Wow" Factor I wasn’t originally planning on buying a high-end massage chair that day, but the in-store demo at Costco changed everything. Within five minutes of trying the Novo 2.0, I was sold. The "L-Track" system felt significantly more advanced than other models I had tried, and the immediate relief was undeniable. The purchase process was incredibly smooth, largely thanks to Costco. Their involvement simplified the transaction and provided peace of mind that is hard to find elsewhere.
Delivery & Setup: Professional and Fast
Timeline: The chair was ordered and arrived at my home in just 20 days, which was impressive given the size and weight.
White Glove Service: The installation team was perfect. Since the chair is bulky, they actually disassembled it to fit through the doors and then reassembled it exactly where I wanted it in the room of my choice. It was seamless and stress-free.
Warranty: The 5-year warranty included in the package is truly amazing and adds a layer of security to such a high-tech piece of furniture.
Performance: One Year Later I have used the chair consistently for a year now, and it is still working like the day I bought it.
Reliability: All programs still work flawlessly. There have been no mechanical hiccups or leather wear issues.
Targeting: The auto-programs are fantastic. They do a great job of sensing your body and targeting the specific muscle groups needed.
The "Pros": The zero-gravity tilt is a game changer for lower back pain, and the compression massage on the legs is top-tier.
Final Verdict If you are on the fence, go find a demo. The combination of Human Touch’s engineering and Costco’s customer-friendly purchase process makes this a win. It’s been a year, and it’s still the highlight of my evening.
— Rocky, Super Novo 2.0 Owner
Reviewed on Costco.com
