Human Touch: Return Policy

Human Touch Customer Satisfaction and Return Policy

All products (excluding service parts*) purchased directly from can be returned within 30 days after the customer receives their product shipment. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting Human Touch Customer Experience via our Support Portal or by e-mail, Monday through Thursday, 7:00 am – 4:30 pm PDT and Friday 7:00 am – 3:30 pm PDT. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.

Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling is not refundable.

Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge customer for additional items.

Once product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed. 

*For return policy on parts for warranty and/or repair, please reach out via our Support Portal or by e-mail