Human Touch: Return Policy

Human Touch Customer Satisfaction and Return Policy

Please Note: While our warehouse is currently open and operating on a standard shipping schedule, Human Touch has implemented a revised Return Policy effective March 1st, 2020. This update has been made in order to offer more flexibility and comfort to our customers during this challenging time, as well as to minimize any potential health risk to our warehouse team as they receive outside shipments. This updated policy will take effect for any products which have been delivered to our customers between March 1st - June 30th, 2020. Although we will not be accepting returns to our warehouse until July 1st, 2020, we will honor returns for items delivered during this time on a revised return schedule, as indicated below.
Updated Return Schedule
Delivery Date Revised Return Schedule
March 1st - May 31st, 2020 Returns will be accepted from
July 1st - July 30th.
June 1st - June 30th, 2020 Returns will be accepted beginning on July 1st, and honored for 30 days from the product delivery date.
Delivered after July 1st, 2020 Returns will be accepted 30 days from delivery date.

Standard Return Policy

All products (excluding service parts*) purchased directly from HumanTouch.com can be returned within 30 days of receipt. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting Human Touch Customer Experience at (800) 355-2762, Monday through Thursday, 10:00 am – 3:00 pm PDT. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.

Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling is not refundable.

Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge customer for additional items.

Once product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed. 

*For return policy on parts for warranty and/or repair, please call 1-800-355-2762 and speak with a customer experience representative.