Human Touch Shipping Policy
Please note these temporary updates to our Shipping Policy, effective January 12, 2022.
Please note that due to recent surge of COVID-19 cases, all domestic carriers are facing shortages in linehaul and final mile staff. This has led to a longer-than-normal delivery lead time for many orders. We appreciate your patience during this time, and assure you that our freight carriers are working to get all orders delivered as quickly as possible.
Due to COVID preventative measures, many areas across the country have also implemented contactless delivery in order to protect both the delivery personnel and our customers. Therefore, some regions may experience a hiatus in White Glove delivery options, and will require contactless delivery instead.
Human Touch offers free shipping on all of our products anywhere in the 48 contiguous United States.
For all web and phone orders, Human Touch will provide complimentary Threshold Delivery of your chair. This includes calling to schedule a delivery time and placing the chair just inside your door (first floor only) at no additional cost.
For added convenience, Human Touch also offers the option to upgrade all chair deliveries to White Glove service, which includes delivery to the first floor, chair assembly in the room of your choice, and removal of all packaging so you can start to enjoy your new chair!
NOTE: In most cases, any delivery that includes one flight of stairs is included in our White Glove Delivery service. However, multiple floors/flights of stairs may incur an additional cost. Please call our Customer Experience department to describe any special delivery instructions.
Small products such as Perfect Chair® accessories and CirQlation® products are usually delivered via FedEx ground.
Please note that we can only ship to a physical street address and cannot ship products to post office boxes.
Shipping to Hawaii and Alaska: Please call for a quote.
If you have any questions regarding our shipping policies, please call 800-355-2762 or contact Customer Support. Our Customer Experience team will be available Monday through Thursday, 7:00 am – 4:30 pm PST and Friday 7:00 am – 3:30 pm PST.