Human Touch Shipping Policy
Please note these temporary updates to our Shipping Policy, effective September 30, 2020.
Please note that due to COVID-19 preventative measures, many areas across the country have implemented contactless delivery in order to protect both the delivery personnel and our customers. Therefore, some regions may experience a hiatus in White Glove delivery options, and will require contactless delivery instead. Due to increased shipping volume, some orders may be delayed.
We will also have limited product availability for some products over the next few months. This will vary by product and fluctuate in response to the evolving conditions and supply chain impacts.
Thank you for your patience and understanding as we all work through this public health emergency.
During this time, our Customer Experience team will be available Monday through Thursday, 7:00 am – 4:30 pm PDT and Friday 7:00 am – 3:30 pm PDT.
Human Touch offers free shipping on all of our products anywhere in the 48 contiguous United States.
For all web and phone orders, Human Touch will provide complimentary Threshold Delivery of your chair. This includes calling to schedule a delivery time, and placing the chair just inside your door (first floor only) at no additional cost.
For your convenience, Human Touch offers complimentary White Glove Delivery on all Ascent Series chairs (Novo, Novo XT, Novo XT2, Super Novo, Sana and Bali), AcuTouch 6.1, Gravis ZeroG Chairs, and our Perfect Chair zero gravity recliners. White Glove includes delivery to the first floor, chair assembly in the room of your choice, and removal of all packaging so you can start to enjoy your new chair!
NOTE: In most cases, any delivery that includes one flight of stairs is included in our White Glove Delivery service. However, multiple floors/flights of stairs occasionally require special delivery services which may incur an additional cost. Please call our Customer Experience department to describe any special delivery instructions.
Small products such as Perfect Chair accessories, foot and calf massagers and other CirQlation products are usually delivered via FedEx ground.
Please note that we can only ship to a physical street address, and cannot ship products to post office boxes.
Shipping to Hawaii and Alaska: Please call for a quote.
If you have any questions regarding our shipping policies, please call 800-355-2762 or contact Customer Support.