Human Touch Nationwide Commercial Warranty

This warranty applies only to the original purchaser of the Human Touch commercial product and is not transferable. The warranty applies to products purchased and located in the United States.

Commercial Use Definition:

For the purposes of this warranty, commercial use refers to the use of the product for business purposes including but not limited to use in a fitness facility, health club, spa, hotel, corporate facility, or any other commercial establishment. Personal in-home use is not considered commercial use.

Frame Warranty:

  • 3 years parts and labor from original purchase date
  • Covers defects in materials and workmanship of welded metal frame structure

Electronics Warranty:

  • 3 years parts and labor from original purchase date
  • Covers defects in materials and workmanship of electronic components

Parts Warranty:

  • 3 years parts only from original purchase date
  • Covers defects in materials/workmanship of parts including upholstery, cushions, plastics, bearings, mechanical parts

Exclusive Remedy:

The exclusive remedy under this warranty shall be the repair or replacement of defective parts or the supply of labor to cure covered defects. Replacement parts may include reconditioned parts restored to as new condition.

Nationwide Service Network:

Labor will be provided by Human Touch’s nationwide network of authorized service technicians for repairs that require a skilled technician and cannot be handled via customer instruction, subject to regional service availability.

Service Requests:

Customers can request service by contacting Human Touch customer support department. Refer to Owner's Manual for detailed procedures. Call 855-794-5663 or email

Warranty Exclusions:

This warranty does not cover normal wear and tear, cuts in upholstery, or damage caused by improper use, assembly, maintenance, theft, vandalism, fire, flood or other natural disasters, unauthorized modifications, or other exclusions outlined in the product Owner’s Manual.

This warranty also does not cover damage caused by user abuse, defined as use beyond intended commercial purposes or exceeding structural design limits. .

This warranty product replacement is limited to 1(one) chair within the 3 years of coverage. Any additional replacement will warrant a product deductible listed in Schedule A below. Any exceptions to this limit are only granted with an executive decision. .

Proper Use:

The product must be used only for intended commercial purposes as defined above and in accordance with product instructions and warnings. Damage or failure resulting from unintended use is not covered.

Proper Maintenance:

Regular inspection, cleaning, and maintenance as outlined in product Owner's Manual are required to maintain warranty coverage.

Access for Service:

End user must provide clear access to perform warranty repairs. Any costs associated with providing access are not covered.

Replacement Parts:

Only genuine Human Touch replacement parts may be used for repairs covered by warranty. Use of unapproved parts voids warranty.


Unauthorized modifications or alterations to the product void this warranty.


This warranty gives you specific legal rights, and your rights may vary from state to state.

Limits of Liability:

Liability under this warranty shall not exceed the original purchase price of the product. Human Touch shall not be liable for damages caused by delay in rendering services under this warranty.

Entire Warranty:

This constitutes the entire warranty between Human Touch and the purchaser and supersedes prior agreements.

Schedule A

Product deductible