Insights from Human Touch team into our products, technology, and the Human Touch culture

All Things Considered: Are Massage Chairs Easy To Use, Or Will I Be Totally Confused?

Technologically-advanced devices can be hard to figure out if tech isn’t your thing. And, unfortunately, that fear of being overwhelmed by technology can steer you away from using tools that would make your life infinitely better. Some people see anything with an LCD remote and think, “Not for me. I remember last year’s ‘Surround Sound Incident’ all too well…”

Rather than having tech-anxiety, it’s important to understand that there are two types of device users: Tech-Intuitive and Research-Savvy.


Tech-Intuitive Users tend to integrate ever-evolving technology into their daily lives. They can easily navigate and operate most devices, because they’re engaged with the process of tech evolution. It should come as no surprise that these types of users can use any Human Touch massage chair with ease. They easily navigate through auto-massage programs, like “Energize” or “Relax,” or create their own massage program and save it for future use. More likely than not, they find it enjoyable to explore the different capabilities of each massage chair and may even try a different massage each time they sit in one.

Research Savvy

Research-Savvy Users are folks who generally read through owner’s manuals or quick guides to navigate technology. As Gretchen Rubin, New York Times #1 best-selling author of The Happiness Project, says about instruction manuals, “Why should I expect to operate something without learning anything about it?”

Some people seem to think that reading the directions is discrediting, but we all learn how to do things differently. Human Touch user manuals are easy to understand, come in multiple languages, and get you from the Power Button to a Zero-Gravity Massage in a few easy steps.

In order to demonstrate a new user experience, we had a tester try out a few different massage chairs using their owner’s manuals to help navigate the various functions. Here is what he said:

iJOY® Active 2.0 Massage Chair

“This chair seemed pretty straight forward. I was easily able to recline back and get started in an auto-massage program that I liked, since there were minimal buttons to navigate through. I didn’t really feel the need to use the owner’s manual, but it was nice that I could flip through the massage benefits it listed while I relaxed in the chair.” 

Bali Massage Chair

“The Quick Start options were easy to navigate through on the remote, and once I was more confident with the other options, I moved into Auto Immersion section on the remote control. These options ended up being pretty user friendly because they had descriptions of each different technique right there for me to read. I wasn’t sure how to adjust the calf width, but it showed an easy-to-understand diagram in the owner’s manual. I really liked that the owner’s manual also listed out intensity levels for the different Auto Immersion Programs, and descriptions of each of the Targeted Techniques. This made it easy to figure out which massage selection was best for me.”

ZeroG® 5.0 Massage Chair

“At first, I was a little overwhelmed by the remote control, since it has a lot of buttons and even has buttons on the side of it. However, this ended up being a really user-friendly remote due to the BodyMap PRO feature. It had a diagram of the human body, and I simply pressed a button wherever I wanted to feel relief. Everything else was really self-explanatory and I was able to select the massage intensity, recline position, and leg extension just by pressing one or two buttons. I actually enjoyed reading the manual because it talked about massage benefits, and it also clearly explained every button on the remote.”

NOVO Massage Chair

“I started this one in Demo mode just to get the feel of it, and really loved how it cradles you like a rocking chair while you’re getting massaged. The remote was really simple to navigate, and I tried a few different auto-massage programs until I found one that I liked the best. The great thing about all of these chairs is that I can try out one style of massage and if I don’t like it, I can switch to something else right then and there. Once my massage was finished, the chair put itself right back into a regular seated position and turned itself off. It was great.”

We’re all at different expertise levels when it comes to technology, but there’s no reason to be intimidated by it. The great thing about Human Touch massage chairs is that you can navigate technology through the way it makes you feel, and try out the different settings to fit your own unique needs. If you still struggle to understand something, you can always call the Customer Experience department to answer your questions and get you on the right track.

So, whether you’re Tech-Intuitive or Research Savvy, it’s easy to Feel Your Best. For more information on our Human Touch massage chairs, call our Customer Experience team at (800) 355-2762, or go to

2020-02-28 20:07:49
Labels: All Things Considered, how-to, Massage Chairs, Zero-Gravity, Customer Stories